Trim to the Trade

77551 El Duna Court, Suite J
Palm Desert, CA 92211

P: (760) 343-3306
F: (760) 343-3609
F: (800) 562-9998

Hours of Operation

Customer Service Department
Monday to Friday
6:30am to 4:45pm PST

Departments

Order Status & Availability
customerservice@trimtothetrade.com
Product Information
product@trimtothetrade.com
Accounting Department
terri@trimtothetrade.com

Kitchen
Tub & Shower
Lavatory & Bar
Shower Drains
Waste & Overflows
Valves & Stops
Tubular Goods
Miscellaneous

Resources

PRESS RELEASE

LEAD TIME

Instock Items:

Custom Products:

REQUEST SAMPLE

Brand
Finish

CARE & MAINTENANCE

PRICE INCREASES

Manufacturers reserve the right to change their prices without notice and will be updated accordingly on decorativehomespecialists.com.

Policies

WARRANTY

RETURNS

Returns
A return goods authorization must be obtained prior to any merchandise being shipped back to Cheviot Products. Returns made for reasons other than our shipping error or defects will be subject to a 25% restocking charge. Transportation costs for returns must be paid by the buyer.

Please Note: Requesting an RGA only allows you to return the product and has no relevance nor does it guarantee that a credit will be passed. Any credit to be applied will be determined by the Manufacturer after the inspection of the item/s. All products must be shipped back “Traceable and Insured” and neither Decorative Home Specialists LLC nor the Brand can be held responsible for any damage or loss when shipping back to the factory.

Please fill out the Return Goods Authorization Request Form below:

Return requests will be forwarded to the manufacturer. Upon approval we will provide you with specific return instructions.

CANCELLATION

CANCELING AN ORDER
Due to the custom nature of many of the products offered on decorativehomespecialists.com, custom orders that have been put into production cannot be cancelled. If you would like us to see if we can cancel your order, please contact Decorative Home Specialists’ Customer Service right away at 1-888-373-1784 or email us at CustomerService@DecorativeHomeSpecialists.com. We will contact the manufacturer and do whatever we can to accommodate your request. By tapping PLACE MY ORDER, you acknowledge that you have read and that you agree to all of the Brand’s policies listed on each Brand’s Product Page.

CUSTOM ORDERS

All custom orders are NON-CANCELABLE / NON-REFUNDABLE and must be paid in full at time of purchase.

ALL CUSTOM ORDERS ARE CONSIDERED FINAL AT TIME OF INITIAL PURCHASE.

FREIGHT

TERMS & CONDITIONS OF SALE