A return goods authorization must be obtained prior to any merchandise being shipped back to manufacturer. Returns made for reasons other than our shipping error or defects will be subject to a 25% restocking charge. Transportation costs for returns must be paid by the buyer.
Please Note: Requesting an RGA only allows you to return the product and has no relevance nor does it guarantee that a credit will be passed. Any credit to be applied will be determined by the Manufacturer after the inspection of the item/s. All products must be shipped back “Traceable and Insured” and neither Decorative Home Specialists LLC nor the Brand can be held responsible for any damage or loss when shipping back to the factory.
Return requests will be forwarded to the manufacturer. Upon approval we will provide you with specific return instructions.