Nood Co. Structural Warranty: Within our structural warranty is a list of do’s and don’ts to help you understand the nature of your concrete experience.

Returns
A return goods authorization must be obtained prior to any merchandise being shipped back to Cheviot Products. Returns made for reasons other than our shipping error or defects will be subject to a 25% restocking charge. Transportation costs for returns must be paid by the buyer.

Please Note: Requesting an RGA only allows you to return the product and has no relevance nor does it guarantee that a credit will be passed. Any credit to be applied will be determined by the Manufacturer after the inspection of the item/s. All products must be shipped back “Traceable and Insured” and neither Decorative Home Specialists LLC nor the Brand can be held responsible for any damage or loss when shipping back to the factory.

Please fill out the Return Goods Authorization Request Form below:
*Required Fields

CANCELLING AN ORDER
Due to the custom nature of many of the products offered on decorativehomespecialists.com, custom orders that have been put into production cannot be cancelled. If you would like us to see if we can cancel your order, please contact Decorative Home Specialists’ Customer Service right away at CustomerService@DecorativeHomeSpecialists.com. We will contact the manufacturer and do whatever we can to accommodate your request. By tapping PLACE MY ORDER, you acknowledge that you have read all of the terms & conditions and that you agree to all of the Brand’s policies listed on each Brand’s Product Page.

All custom orders are NON-CANCELABLE / NON-REFUNDABLE and must be paid in full at time of purchase.

ALL NOOD CO. ORDERS ARE CONSIDERED FINAL AT TIME OF INITIAL PURCHASE.

Carrier: DHL
Lead Time: Approx. 3-5 weeks plus 3 – 5 days in DHL from Australia

Prices

All prices are subject to change without notice.

Receiving Goods

It is important to check the accuracy of your order and the condition of the goods immediately upon receipt of the order. Doing this can help to avoid unnecessary misunderstanding, delays or inconvenience.

DO NOT allow any products to be installed that are thought to be unacceptable in any way. We take the view that any product installed will be deemed acceptable by the customer and they cannot be returned.

Claims and Damages

All goods are inspected before leaving the warehouse, and delivered to the carrier in good order. Shipments become the property of the consignee who assumes the risk of loss or damage in-transit. All claims arising therefrom must be immediately made to the carrier by the consignee. Other claims for variances or shortages will not be considered unless presented within three days of receipt of goods. Buyer agrees to make all claims for goods damaged or lost in transit against the carrier.